My CM: frequently asked questions
Do you not have Belgian nationality, but do you have an electronic ID-card for foreigners? You can just as well log in to My CM with that card.
No Belgian eID and no electronic ID-card for foreigners? You can activate your digital keys at a registration office of the government in order to log in to My CM. More information at: Digitale sleutels voor niet-Belgen | Vlaanderen.be.
My CM web
- Click on 'My CM' at the top right. (Do you see a button with 'Join' instead? First click on 'member' in the menu just above.)
- Click on 'register'.
- Enter the email address with which you want to create a My CM account.
- Enter your chosen password twice.
- Now you have a My CM account, but it is not yet secured.
- You will receive an email to verify your email address. Click on the button in the email, or copy the URL, to confirm your email address. This URL is only valid for 72 hours.
- Enter your chosen password to confirm your email address.
- To secure your My CM account, link it to your electronic identity card. Click on 'register with CSAM/Itsme'. You will be referred to CSAM, an external platform.
- Use your eID or the Itsme mobile app to arrange the link with your identity card.
- Once the link has been made, you will end up in your secure My CM account. Would you like to log in again at a later time? You now have a secure My-CM account with which you can log in, both on My CM web and in the My CM app.
My CM app
- To use the My CM app, you must read and confirm the privacy statement.
- Afterwards you will be asked whether you already have a My CM account.
- If you click 'yes', you will see the login screen where you can enter your email address and password.
- If you click 'no', you can create a My CM account by following the following steps.
- You enter your email address, first name and last name.
- On the next screen, enter your self-chosen password twice.
- You will receive an email to verify your email address. Click on the button in the email, or copy the URL, to confirm your email address. This URL is only valid for 72 hours.
- Enter your chosen password to confirm your email address.
- To secure your My CM account, link it to your electronic identity card. Click on 'register with CSAM/Itsme'. You will be referred to CSAM, an external platform.
- Use your eID or the Itsme mobile app to arrange the link with your identity card.
- You will receive a message that the connection was successful.
- If you wish, you can set a PIN code, fingerprint or facial recognition to log in.
- You now have a secure My-CM account with which you can log in, both on My CM web and in the My CM app.
After you have registered your email address, you will receive a confirmation email. Be sure to check the spam in your mailbox. The confirmation email can also be resent by logging in with your email address and password.
Clear the cookies from your internet browser. Restart your PC and try to connect with your eID again.
Still not working? Then make an appointment at your local CM office or contact our service center. Our employees are happy to help you. Are you coming to a CM office? Be sure to bring your login details for your CM account, eID and the associated PIN code, or your smartphone with the Itsme application.
Not a member yet? Establishing the link with your eID is not possible when you are not a member of CM. Becoming a member is easy and fast.
Curious what CM has to offer? Have a look at our services and benefits.
Do you not see the correct information in your My CM account, but you do see that of another family member, for example your partner or parent? Then you have probably linked the wrong national register number to your My CM account. You can check this by following the following steps in your My CM account.
Check in My CM-web
- Click on 'My CM' at the top right, then 'My Portal' and go to 'My profile'.
- In the 'customer data' block you will find the number with which you linked the account under 'national register number'.
Check in My CM app
- Click on 'Check your profile'.
- Under 'CM details' you will find the number with which you linked the account under 'national register number'.
If you have linked the wrong national register number, you must delete your My CM account . Only then can you re-register the email address and link it to the correct eID.
Yes, you should not create this again. Log in immediately with the same email address and password. Also choose to set a PIN code, facial recognition or fingerprint immediately so that you can log in faster next time.
There may be several reasons why registration fails.
- The password does not meet the criteria.
Your password is valid as soon as the bar below the password field turns green. The tool used to secure the password imposes a number of additional restrictions. For example, it should not be a common password or numbers in the password should not be a simple sequence (such as 1234). Follow the feedback that appears to set a good password.
- The email address you use for registration has already been registered once.
You can only register once with the same email address. In that case you will receive the error message: 'Something went wrong with your registration. You may already have an account with this email address. Choose to log in and request a new password if necessary or try again later.'
- Other problems
For other problems surrounding fields that you have to fill in, you will always receive a specific error message, for example:- 'Please enter a valid email address';
- 'The passwords entered do not match';
- 'Not all fields are completed'.
Your details will be automatically filled in throughout the CM site. For example, requesting yellow stickers is easier.
Moreover, you can also:
- consult refunds;
- consult sickness benefits;
- manage disability agreements;
- view an overview of your contributions;
- …
My CM web
- Log in to your My CM account.
- Click on 'My profile' on the left.
- At the bottom of the page you will find the 'Manage account' section, click on 'delete account'.
- Click 'OK' to delete your My CM account.
My CM app
- Log in to the My CM app.
- Click on 'more' at the bottom right.
- Click on the three dots at the top right.
- Click on 'delete account'.
- Click on 'delete account'.
You can access your personal and confidential information in My CM in two ways.
With a My CM account
- You create a My CM account with a unique email address and password of your choice. You then link the account to your electronic identity card once.
- Afterwards you can log in with your email address and password, both on My CM web and in the My CM app.
Without a My CM account
- By registering via the external government platform CSAM (with an eID reader, Itsme app, etc.). So you do not need an email address and password for this.
- This is only possible on My CM-web . To use the My CM app, you always need an account.
You can request a new password via the 'forgotten password' button. If you do not receive an email (not even in your spam), then you probably do not have a My CM account with that email address yet. Please note, the link in the email is valid for a limited time. So take care of the password change immediately.
If you have logged in in the past, it may have been without a My CM account (i.e. without a password, but with eID or Itsme). More information can be found at ' How do I consult my personal data in My CM? '.
Via the 'forgotten email address' button you can use your national register number to request the email address with which you created your My CM account. The condition is that it is a secure account, in other words you must have linked it to your electronic identity card. Only then will you receive an email in which you can click through to the CM website to register.
If you enter an incorrect PIN code five times, you can log in with your email address and password. You can then delete and reset your PIN using the steps below.
- 'More' button at the bottom right
- Login options
- Pin
- Remove PIN code
- Set a new PIN code
To log in with an email address and password, you must first register. This means that you create a secure My CM account. Read how to create a secure My CM account .
Only when you have a secure My CM account can you log in with your email address and password. As long as this is not the case, you will receive the message 'invalid email address or password'.
Is your email address changing? Read how to change your email address in My CM .
Facial recognition is currently only available for Apple devices. Google does not yet allow this for Android devices.
You can set up a fingerprint on both Apple and Android devices as long as your device has this option.
For privacy reasons, you can only view information about yourself and your minor dependent(s).
If a child is registered with your partner, you can consult that information via your partner's account. Even in the case of co-parenting, only the parent with whom the child is registered as a dependent can consult the information.
No, this is not possible. You cannot link two different eIDs to the same My CM account. A separate email address is required per account.
You can only view the data of yourself and the minor person(s). Other family members must create their own My CM account with a unique email address.
| Order yellow stickers | CM site | My CM app |
|---|---|---|
| for yourself | ✅ | ✅ |
| for partner | ✅ | ✅ |
| for minor dependents | ✅ | ✅ |
| for adult dependents | ✅ | ✅ |
| for minor dependents of partner | ❌ | ❌ |
| for adult dependents of partner | ❌ | ❌ |
| View EHIC | CM site | My CM app |
|---|---|---|
| for yourself | ❌ | ✅ |
| for partner | ❌ | ❌ |
| for minor dependents | ❌ | ✅ |
| for adult dependents | ❌ | ✅ |
| for minor dependents of partner | ❌ | ❌ |
| for adult dependents of partner | ❌ | ❌ |
| Order EHIC | CM site | My CM app |
|---|---|---|
| for yourself | ✅ | ❌ |
| for partner | ✅ | ❌ |
| for minor dependents | ✅ | ❌ |
| for adult dependents | ✅ | ❌ |
| for minor dependents of partner | ✅ | ❌ |
| for adult dependents of partner | ✅ | ❌ |
| Apply for CM benefits | CM site | My CM app |
|---|---|---|
| for yourself | ❌ | ✅ |
| for partner | ❌ | ❌ |
| for minor dependents | ❌ | ✅ |
| for adult dependents | ❌ | ✅ |
| for minor dependents of partner | ❌ | ❌ |
| for adult dependents of partner | ❌ | ❌ |
| View refunds | CM site | My CM app |
|---|---|---|
| for yourself | ✅ | ✅ |
| for partner | ❌ | ❌ |
| for minor dependents | ✅ | ✅ |
| for adult dependents | ❌ | ❌ |
| for minor dependents of partner | ❌ | ❌ |
| for adult dependents of partner | ❌ | ❌ |
A detailed overview of the refunds for you and your family can be found in both My CM web and the My CM app.
My CM web
My CM app
- Open the app and log in.
- Go to the overview of your refunds.
- Registering for the first time? Then you need a My CM account. Read how
- Don't have the My CM app on your phone or tablet yet? You can find the links here.
For your information: in My CM you can also make a printout (pdf) of your reimbursements, if, for example, you need a certificate of medical expenses for another insurance. Read how.
To consult your refunds and create a printable overview (PDF), you need a secure profile.
My CM web
Log in to My CM and go to the overview of your refunds. To do this, click on 'toon meer' in the 'betalingen' box on the home screen or click on 'van CM aan jou' in the menu on the left under 'betalingen'.
- You can create a payment overview by clicking on 'maak PDF'.
- By default, all displayed refunds are selected. You have the option to uncheck certain refunds that you do not want in your overview. You can also work the other way around and uncheck all with 'deselect all items' and check the refunds that you do want in your overview.
- With the filter you can adjust which refunds are shown and therefore which ones you can select for your payment overview. For example, you can filter by type of payment, or by family member, or you can extend or shorten the period.
- Have you filtered and checked the desired refunds? Continue by clicking the 'maak PDF' button.
- A PDF file with the requested payment overview will be created and downloaded to your computer.
My CM app
Tap the tile 'bekijk je terugbetalingen' or tap on 'betalingen' at the bottom. Next, the section 'betalingen van CM aan jou' is shown.
- You can create a payment overview by clicking on 'maak PDF'.
- By default, all displayed refunds are selected. You have the option to uncheck certain refunds that you do not want in your overview. You can also work the other way around and uncheck all with 'deselect all items' and check the refunds that you do want in your overview.
- With the filter you can adjust which refunds are shown and therefore which ones you can select for your payment overview. For example, you can filter by type of payment, or by family member, or you can extend or shorten the period.
- Have you filtered and checked the desired refunds? Continue by clicking the 'maak PDF' button.
- A PDF file with the requested payment overview will be created and downloaded to your device.
In My CM you only see the refunds and benefits that were paid out in the last three years. Only reimbursements from health insurance, from the CM services and benefits package and from CM insurance are included.
You cannot currently consult reimbursements following a medical agreement, reimbursements for care abroad, reimbursements for maximumfactuur, non-financial benefits from CM (such as the Dreamland voucher), payments from CM-Zorgkas and reimbursements from CM-Hospitaalfix (Extra) and CM- Forhos.
You cannot yet consult benefits that were paid via a manual circuit.
When you click on 'Details of CM benefits & CM insurance payments' in the 'Payments' section in My CM web, more refunds for CM insurance and CM benefits will be visible.
You will receive a confirmation email when CM has successfully received your application. CM registers the applications received on the national register number of the person in question.
- Log in to the My CM app.
- Click on 'Request a CM benefit'.
- All CM benefits appear per category. Click on the CM benefit you want to apply for, for example 'Sports club'.
- You will see the description and conditions of the CM benefit. Click on 'Request this benefit' to start the application.
- If you have dependents, they will now appear on the screen together with your own name. Click on the family member for whom you want to apply for the CM benefit and then click 'Continue'. If you have no dependents, you will automatically go to the next screen.
- Add a photo or PDF to request the CM benefit by clicking 'Add'. Select the file from your library or take a photo with your device's camera.
- Once you select or create the file, you will see a preview. You can still adjust this or add an extra file. Click 'Continue'.
- An overview of your request will appear. You can still change this by clicking on the pencil. If everything is correct, click 'Send request'.
- You will receive an email confirming that your request has been successfully received.
Change account number via My CM-web
- Surf to the CM website.
- Click on 'My CM' at the top right and log in.
- Click on 'CM-gegevens' on the left under your name.
- Go to the 'Rekeningnummer' section. Here you will see your current account number. Click on the pencil to change the account number.
- Do you also have a direct debit with CM? You can indicate whether you want to change the account number of your direct debit.
- To change the account number safely, you must confirm your identity with Itsme.
- You will receive an email for confirmation.
Change account number via My CM app
- Open the My CM app.
- Tap 'aanmelden'.
- Tap 'controleer je profiel' (check your profile).
- Click on the pencil to change your account number.
- Enter the desired account number and click 'bevestig' (confirm).
- To be able to change the account number safely, you will be asked to confirm your identity with your eID or Itsme.
- After you have done this, you will receive a confirmation in the My CM App that your account number has been successfully changed.
- You will also receive an email for confirmation.
You use an email address for two things: to log in and to receive communications as a CM member. This is separate and may be different email addresses.
Change email address for logging in
The email address for logging in is linked to one national register number. If you want to change this email address, you can only do so in My CM-web.
- Log in to 'My CM' on the CM site.
- Click on your name in the menu on the left and click on 'CM-gegevens'.
- Click on the pencil in the 'gekoppelde e-mailadressen' box.
- You are now on the screen to change your email address.
- Enter your current password and your new email address. You must confirm this email address.
- Save your new email address.
- You will receive an email to confirm your email address and (if desired) adjust your communication preferences.
Change email address for communication in My CM-web
- Log in to 'My CM' on the CM site.
- Or: click on your name in the menu on the left and click on 'CM-gegevens'. Click on the pencil in the box 'op dit e-mailadres ontvang je mails van CM'.
- Or: click on 'communicatie' in the menu on the left and then on 'communicatievoorkeuren'.
- You are now on the screen to set your communication preferences.
- Click on the pencil next to your email address for communication.
- Adjust your email address and click on the green check mark.
- Two messages will appear:
- You have successfully changed your email address.
- The email address still needs to be confirmed. You will receive an email to confirm this and, if desired, to further adjust your communication preferences.
Change email address for communication in My CM app
- Log in to the My CM app.
- Tap 'Controleer je profiel’, then tap ‘Gekoppelde e-mailadressen’.
- Two email addresses will appear: one for logging in and one for communication.
- Tap the pencil next to 'e-mailadres voor communicatie' to change it and click on 'e-mailadres aanpassen' to save.
- You will receive an email to confirm your email address and adjust your communication preferences.