Beware of phishing. CM never sends you e-mails with requests to alter your personal details. How can you spot a fake e-mail?

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Adjust your details in My CM

Change account number via My CM-web

  • Surf to the CM website.
  • Click on 'My CM' at the top right and log in.
  • Click on 'CM-gegevens' on the left under your name.
  • Go to the 'Rekeningnummer' section. Here you will see your current account number. Click on the pencil to change the account number.​​​​​​​
  • Do you also have a direct debit with CM? You can indicate whether you want to change the account number of your direct debit.
  • To change the account number safely, you must confirm your identity with Itsme.
  • You will receive an email for confirmation.

Change account number via My CM app

  • Open the My CM app.
  • Tap 'aanmelden'.
  • Tap 'controleer je profiel' (check your profile).
  • Click on the pencil to change your account number.
  • Enter the desired account number and click 'bevestig' (confirm).
  • To be able to change the account number safely, you will be asked to confirm your identity with your eID or Itsme.
  • After you have done this, you will receive a confirmation in the My CM App that your account number has been successfully changed.
  • You will also receive an email for confirmation.

 

You use an email address for two things: to log in and to receive communications as a CM member. This is separate and may be different email addresses.

Change email address for logging in

The email address for logging in is linked to one national register number. If you want to change this email address, you can only do so in My CM-web.

  • Log in to 'My CM' on the CM site.
  • Click on your name in the menu on the left and click on 'CM-gegevens'.
  • Click on the pencil in the 'gekoppelde e-mailadressen' box. 
  • You are now on the screen to change your email address.
  • Enter your current password and your new email address. You must confirm this email address.
  • Save your new email address.
  • You will receive an email to confirm your email address and (if desired) adjust your communication preferences.

Change email address for communication in My CM-web

  • Log in to 'My CM' on the CM site.
  • Or: click on your name in the menu on the left and click on 'CM-gegevens'. Click on the pencil in the box 'op dit e-mailadres ontvang je mails van CM'.
  • Or: click on 'communicatie' in the menu on the left and then on 'communicatievoorkeuren'.
  • You are now on the screen to set your communication preferences.
  • Click on the pencil next to your email address for communication.
  • Adjust your email address and click on the green check mark.
  • Two messages will appear:
    • You have successfully changed your email address.
    • The email address still needs to be confirmed. You will receive an email to confirm this and, if desired, to further adjust your communication preferences. 

Change email address for communication in My CM app

  • Log in to the My CM app.
  • Tap 'Controleer je profiel’, then tap ‘Gekoppelde e-mailadressen’.
  • Two email addresses will appear: one for logging in and one for communication.
  • Tap the pencil next to 'e-mailadres voor communicatie' to change it and click on 'e-mailadres aanpassen' to save.
  • You will receive an email to confirm your email address and adjust your communication preferences.