Create My CM account

Do you not have Belgian nationality, but do you have an electronic ID-card for foreigners? You can just as well log in to My CM with that card.

No Belgian eID and no electronic ID-card for foreigners?  You can activate your digital keys at a registration office of the government in order to log in to My CM. More information at: Digitale sleutels voor niet-Belgen | Vlaanderen.be.

My CM web

• Click on 'My CM' at the top right. (Do you see a button with 'Join' instead? First click on 'member' in the menu just above.)
• Click on 'register'.
• Enter the email address with which you want to create a My CM account.
• Enter your chosen password twice.
• Now you have a My CM account, but it is not yet secured.
• You will receive an email to verify your email address. Click on the button in the email, or copy the URL, to confirm your email address. This URL is only valid for 72 hours.
• Enter your chosen password to confirm your email address.
• To secure your My CM account, link it to your electronic identity card. Click on 'register with CSAM/Itsme'. You will be referred to CSAM, an external platform.
• Use your eID or the Itsme mobile app to arrange the link with your identity card.
• Once the link has been made, you will end up in your secure My CM account. Would you like to log in again at a later time? You now have a secure My-CM account with which you can log in, both on My CM web and in the My CM app.

My CM app

• To use the My CM app, you must read and confirm the privacy statement.
• Afterwards you will be asked whether you already have a My CM account.
  • If you click 'yes', you will see the login screen where you can enter your email address and password.
  • If you click 'no', you can create a My CM account by following the following steps.
• You enter your email address, first name and last name.
• On the next screen, enter your self-chosen password twice.
• You will receive an email to verify your email address. Click on the button in the email, or copy the URL, to confirm your email address. This URL is only valid for 72 hours.
• Enter your chosen password to confirm your email address.
• To secure your My CM account, link it to your electronic identity card. Click on 'register with CSAM/Itsme'. You will be referred to CSAM, an external platform.
• Use your eID or the Itsme mobile app to arrange the link with your identity card.
• You will receive a message that the connection was successful.
• If you wish, you can set a PIN code, fingerprint or facial recognition to log in.
• You now have a secure My-CM account with which you can log in, both on My CM web and in the My CM app.

After you have registered your email address, you will receive a confirmation email. Be sure to check the spam in your mailbox. The confirmation email can also be resent by logging in with your email address and password.

Clear the cookies from your internet browser. Restart your PC and try to connect with your eID again.

Still not working? Then make an appointment at your local CM office or contact our service center. Our employees are happy to help you. Are you coming to a CM office? Be sure to bring your login details for your CM account, eID and the associated PIN code, or your smartphone with the Itsme application.

Not a member yet? Establishing the link with your eID is not possible when you are not a member of CM. Becoming a member is easy and fast. 
Curious what CM has to offer? Have a look at our services and benefits.

Do you not see the correct information in your My CM account, but you do see that of another family member, for example your partner or parent? Then you have probably linked the wrong national register number to your My CM account. You can check this by following the following steps in your My CM account.

Check in My CM-web

• Click on 'My CM' at the top right, then 'My Portal' and go to 'My profile'.
• In the 'customer data' block you will find the number with which you linked the account under 'national register number'.

Check in My CM app

• Click on 'Check your profile'.
• Under 'CM details' you will find the number with which you linked the account under 'national register number'.

If you have linked the wrong national register number, you must delete your My CM account . Only then can you re-register the email address and link it to the correct eID.

Yes, you should not create this again. Log in immediately with the same email address and password. Also choose to set a PIN code, facial recognition or fingerprint immediately so that you can log in faster next time.

There may be several reasons why registration fails.

• The password does not meet the criteria.
  Your password is valid as soon as the bar below the password field turns green. The tool used to secure the password imposes a number of additional restrictions. For example, it should not be a common password or numbers in the password should not be a simple sequence (such as 1234). Follow the feedback that appears to set a good password.
   
• The email address you use for registration has already been registered once.
  You can only register once with the same email address. In that case you will receive the error message: 'Something went wrong with your registration. You may already have an account with this email address. Choose to log in and request a new password if necessary or try again later.'
   
• Other problems
  For other problems surrounding fields that you have to fill in, you will always receive a specific error message, for example:
  • 'Please enter a valid email address';
  • 'The passwords entered do not match';
  • 'Not all fields are completed'.

Your details will be automatically filled in throughout the CM site. For example, requesting yellow stickers is easier.

Moreover, you can also:

• consult refunds;
• consult sickness benefits;
• manage disability agreements;
• view an overview of your contributions;
• …

My CM web

• Log in to your My CM account.
• Click on 'My profile' on the left.
• At the bottom of the page you will find the 'Manage account' section, click on 'delete account'.
• Click 'OK' to delete your My CM account.

My CM app

• Log in to the My CM app.
• Click on 'more' at the bottom right.
• ​​​​​​​Click on the three dots at the top right.
• ​​​​​​​Click on 'delete account'.
• ​​​​​​​Click on 'delete account'.