CM travel assistance
Thanks to CM travel assistance, children and young people with child benefits can go on holiday to any foreign destination without any worries. For all others, travel assistance depends on the country, region or area visited.
- These countries, regions and areas are covered by CM travel assistance if you go on holiday there. CM travel assistance applies worldwide to children and young people with child benefit. There is no worldwide assistance for young people who study abroad, only within Europe.
- 24/24 right to information, advice and assistance thanks to the Mutas emergency center (+ 32 2 272 09 00).
- Reimbursement for emergency medical expenses.
- CM assistance is guaranteed for three months, from the first day of care abroad.
What should I do in case of medical expenses abroad?
Pay your outpatient costs
Did you go to the doctor or buy medication abroad?
- Amounts lower than 250 euros
Pay yourself on site. - Amounts higher than 250 euros
Contact the Mutas emergency center (+ 32 2 272 09 00). They transfer the reimbursement directly to the healthcare providers.
Keep prescriptions and evidence
Keep all original receipts and prescriptions in good condition. In France there is such a thing as a medicine vignette. Did you get a vignette like that? Save that too.
Deliver everything to CM
Home again? Deliver your payment receipts and prescriptions via the CM mailbox. Do this together with this application form .
You will receive your refund from CM
CM will transfer the refund to your account. This usually happens within three months.
It may take longer for complex files. A specific arrangement applies to the reimbursement of costs in Australia .
What should I do if I am hospitalized abroad?
Contact Mutas
Make sure you contact the Mutas emergency center (+ 32 2 272 09 00) within 48 hours of your admission.
Submit your EHIC
Do you not have a European Health Insurance Card (not digitally via the app and not in card form)? Don't worry, Mutas will provide a replacement certificate to the hospital.
Don't pay your hospital bill yet
Wait until you get home to pay the hospital bill. Are you still asked to pay immediately? Please contact Mutas immediately (+ 32 2 272 09 00).
Which costs are refunded?
The expenses below are eligible for reimbursement if your holiday destination is covered by CM travel assistance :
- hospitalization costs in case of urgent hospital admission (with the exception of lay-up costs for a single room);
- outpatient costs (e.g. for doctor or dentist visits, medicines) for urgent medical care (only for countries with which there is an agreement within the compulsory health insurance);
- costs for repatriation (subject to prior approval from the Mutas emergency center);
- additional transport and accommodation costs (max. 1,100 euros and subject to prior approval from the Mutas emergency center);
- treatment of the body of a deceased person (max. 1,000 euros).
Exclusions
CM travel assistance does not intervene in:
- costs resulting from practicing a dangerous sport.
- costs resulting from travel to countries or regions that received negative travel advice from the Federal Public Service Foreign Affairs at the time of departure. You can find the areas that are not recommended on the Foreign Affairs website.
- the complete list of exclusions can be found in chapter 7 of the articles of association
What are the conditions?
- You are a member of CM and have paid your contribution.
- You are on holiday abroad (recreational reasons).
How much will I get refunded?
Files lower than 200 euros
Files higher than 200 euros
What can I contact Mutas for?
- agreements with the doctor or healthcare provider who treats you abroad;
- administration and sending the necessary forms;
- delivery of medication or aids that are missing on site;
- organization of the repatriation of the remains in the event of death.