Communication and cooperation with CM

An application must always be made on paper. Additional information about the application can be exchanged via email.

You may respond directly by email if a correction document is returned. The correction document does not need to be adjusted, but sometimes it is clearer to make corrections on the scanned certificate.

We only use email if we have a confirmed email address. Would you like to provide your email address so that CM can contact you by email in the future? Complete your contact details on our secure platform ProCM .

Hang this poster in your waiting room. Or order a copy by email from our relationship manager: [email protected] .

You can report this online with your eID.

As a physiotherapist, always contact the CM team in the region where you are located.

• Antwerp , Korte Begijnenstraat 22, 2300 Turnhout
  • Medical administration: [email protected] and 03 221 92 97
  • Invoicing third party payer on paper: [email protected] and 03 221 93 50
  • Invoicing third party payer electronically (eFact): [email protected] and 03 221 93 49
• Limburg , Herkenrodesingel 101, 3500 Hasselt
  • Medical administration: [email protected] and 011 28 04 95
  • Invoicing third party payer on paper: [email protected] and 011 28 04 90
  • Invoicing third party payer electronically (eFact): [email protected] and 011 28 05 32
• East Flanders , Martelaarslaan 17, 9000 Ghent
  • Medical administration: [email protected] and 09 267 54 75
  • Invoicing third party payer on paper: [email protected] and 09 267 54 08
  • Invoicing third party payer electronically (eFact): [email protected] and 09 267 54 08
• Flemish Brabant and Brussels , Platte Lostraat 541, 3010 Kessel-Lo
  • Medical administration: [email protected] and 02 240 86 15
  • Invoicing third party payer on paper: [email protected] and 02 240 86 23
  • Invoicing third party payer electronically (eFact): [email protected] and 02 240 86 23
• West Flanders
  • Bruges , Oude Burg 19, 8000 Bruges
    • Medical administration: [email protected] and 050 44 03 53
    • Invoicing third party payer on paper: [email protected] and 050 44 75 57
    • Invoicing third party payer electronically (eFact): [email protected] and 050 24 92 10
  • Kortrijk , Beneluxpark 22, 8500 Kortrijk
    • Medical administration: [email protected] and 056 52 64 85
    • Invoicing third party payer on paper: [email protected] and 056 52 65 15
    • Invoicing third-party payer electronically (eFact): [email protected] and 056 52 65 15
  • Ostend , Ieperstraat 12, 8400 Ostend
    • Medical administration: [email protected] and 059 55 26 47
    • Invoicing third party payer on paper: [email protected] and 059 55 26 48
    • Invoicing third party payer electronically (eFact): [email protected] and 059 55 26 48
  • Roeselare , Beversesteenweg 35, 8800 Roeselare
    • Medical administration: [email protected] and 051 75 00 15
    • Invoicing third party payer on paper: [email protected] and 051 26 53 18
    • Invoicing third party payer electronically (eFact): [email protected] and 051 42 38 11

We send every patient a letter entitled 'Allowance for flat rate home care'. We advise them to provide this letter to the physiotherapist and/or nurse when starting or following treatment.

If incorrect codes are certified, you will receive a correction document from CM.

Invoices and/or applications intended for another health insurance fund are systematically returned to the provider.

You send an email to our relationship manager: [email protected].

Our programs use your address as registered with the Riziv. The letters that 'run automatically' use that address. When contacting a healthcare provider, our employees sometimes register a different (more recent) address. We can only use this in programs that allow you to enter a different address.

For correct use of your postal address, it is best to change your address with Riziv.