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In the pharmacy, hospital and healthcare providers you must present your electronic identity card (eID), a Kids ID or a Belgian eID for foreigners. Your pharmacist, hospital or healthcare provider will have access to MyCarenet with your national register number on those IDs. This is a secure network for consulting your health insurance fund details online. Persons who are subject to Belgian social security but do not have a valid ID (such as some cross-border workers) and all children under the age of twelve receive an ISI+ card from CM. It also contains the national register number, so that the healthcare provider has access to that data.

Do you lose a doctor's note or another certificate for assistance provided? Then you can still receive a refund from CM based on a duplicate. Ask the healthcare provider for a duplicate (double) of the certificate. That is usually not a problem because it concerns a duplicate: the care provider is not charged extra for this. The certificate must clearly state that it is a duplicate. Deliver that duplicate to CM. If you have not yet received the refund, it will be credited to your account. If necessary, CM can mediate to obtain the duplicate. To prevent loss of doctor's notes, you can ask your GP to use an electronic certificate ( eAttest ).