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You send an email to our relationship manager: [email protected].

As a physiotherapist, always contact the CM team in the region where you are located. Antwerp , Korte Begijnenstraat 22, 2300 Turnhout Medical administration: [email protected] and 03 221 92 97 Invoicing third party payer on paper: [email protected] and 03 221 93 50 Invoicing third party payer electronically (eFact): [email protected] and 03 221 93 49 Limburg , Herkenrodesingel 101, 3500 Hasselt Medical administration: [email protected] and 011 28 04 95 Invoicing third party payer on paper: [email protected] and 011 28 04 90 Invoicing third party payer electronically (eFact): [email protected] and 011 28 05 32 East Flanders , Martelaarslaan 17, 9000 Ghent Medical administration: [email protected] and 09 267 54 75 Invoicing third party payer on paper: [email protected] and 09 267 54 08 Invoicing third party payer electronically (eFact): [email protected] and 09

Hang this poster in your waiting room. Or order a copy by email from our relationship manager: [email protected] .

We send every patient a letter entitled 'Allowance for flat rate home care'. We advise them to provide this letter to the physiotherapist and/or nurse when starting or following treatment. If incorrect codes are certified, you will receive a correction document from CM.

An application must always be made on paper. Additional information about the application can be exchanged via email. You may respond directly by email if a correction document is returned. The correction document does not need to be adjusted, but sometimes it is clearer to make corrections on the scanned certificate. We only use email if we have a confirmed email address. Would you like to provide your email address so that CM can contact you by email in the future? Complete your contact details on our secure platform ProCM .

Invoices and/or applications intended for another health insurance fund are systematically returned to the provider.

You can report this online with your eID.

Our programs use your address as registered with the Riziv. The letters that 'run automatically' use that address. When contacting a healthcare provider, our employees sometimes register a different (more recent) address. We can only use this in programs that allow you to enter a different address. For correct use of your postal address, it is best to change your address with Riziv.

If you submit your summary statement in duplicate, together with the certificates, to CM, you will receive the amount within thirty days. We will provide you with an overview of the reduced or refused certificates. You will receive the rejected certificates back, with the reason for refusal.