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Even if you think your certificate is not legible, submit it to CM. If CM cannot process it, she will send a correction document to your doctor. As soon as we have received the completed form, CM will transfer the refund to your bank account.

Then you must request a new card from CM. While waiting for the new copy, you will receive an ISI+ certificate. This certificate is valid for two months.

Yes, CM issues the ISI+ card free of charge to everyone who is entitled to it. Even if the card is stolen or lost.

While waiting for your ISI+ card, you can present a yellow sticker at the pharmacy, hospital or certain healthcare providers.

No. Only children under the age of twelve who live in Belgium will automatically receive the ISI+ card. Are you covered by Belgian social security and cannot obtain an electronic ID? Then you must request an ISI+ card from CM yourself.

The ISI+ card is only issued to children under the age of twelve and persons who are subject to Belgian social security but cannot obtain a valid ID (such as cross-border workers who live abroad and work in Belgium).