Complaint about CM services
Service Do you have a complaint about CM's services? Do you have the feeling that something is not going as you expected? Let us know. After all, we improve our service with your response.
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Care processes
Article A care process is a collaboration contract between the patient, the general practitioner and the specialist. Everyone hereby commits to the optimal follow-up of a chronic disease.
Read moreDoes it make sense to combine CM-Hospitaalfix (Extra) with CM-Hospitaalplan?
FAQ
Read more Certainly, CM-Hospitaalfix and CM-Hospitaalfix Extra are ideal as a supplement to CM-Hospitaalplan or any other hospitalization insurance.
What is meant by a nursing day within CM-Hospitaalfix (Extra)?
FAQ
Read more A nursing day is any admission day charged by the hospital with an overnight stay. A nursing day is also one additional admission day if the hospital admission started before 12 noon and the discharge occurred after 2 p.m.
How do I request my refund as a member of CM-Hospitaalfix Extra?
FAQ
Read more You don't have to do anything yourself. CM will receive a signal from the hospital as soon as you are discharged. Based on this signal, the reimbursement will be transferred to your account.
I have received my direct debit/transfer overview for CM-Hospitaalplan by post, but I would like to receive it by email.
FAQ
Read more At www.cm.be/selfservice.be you can indicate which documents you want to receive by post and which you want digitally.
Am I excluded from CM-Hospitaalfix Extra because of my medical history?
FAQ
Read more No, everyone is welcome, no matter how old you are or what medical history you have. You join without a prior medical examination or medical questionnaire.
How much is my waiting time to join CM-Hospitaalfix (Extra)?
FAQ
Read more The waiting period is three months. Are you transferring from a similar hospitalization insurance policy? The waiting time will then be reduced by the period during which you were continuously affiliated with that insurance immediately prior to the switch.
How much does my CM-Hospitaalfix Extra cost?
FAQ
Read more Premiums start from 0.63 euros per month and depend on your age. In the calendar year of affiliation, your premium depends on your age on the date of affiliation. Afterwards, your premium depends on your age on 31 December of the calendar year preceding the premium period. From the fourth affiliated dependent, no premium is due. You can calculate your own premium here . The table below gives an overview of the premiums per month in euros. If you join before your 60th birthday Up to and including 17 years 0.63 From 18 to 24 years old 0.84 From 25 to 59 years old 5.32 From 60 to 64 years old 6.60 From 65 to 69 years old 13.68 From 70 to 74 years old 14.25 From 75 years 19.67 If you join after your 60th birthday From 60 to 64 years old 7.90 From 65 to 69 years old 16,41 From 70 to 74 years old 17,09 From 75 years 23,61 If you join after your 66th birthday From 66 to 69 years old 20.51 From 70 to 74 years old 21,37 From 75 years 29.50 If you join after your 76th birthday From 76 years 37