What if invoices/applications from another insurance institution are received by CM? FAQ Invoices and/or applications intended for another health insurance fund are systematically returned to the provider. Read more
How can I report a change of address to the Riziv? FAQ You can report this online with your eID. Read more
Why do I receive mail from you at different addresses: home address, work address, etc.? FAQ Our programs use your address as registered with the Riziv. The letters that 'run automatically' use that address. When contacting a healthcare provider, our employees sometimes register a different (more recent) address. We can only use this in programs that allow you to enter a different address. For correct use of your postal address, it is best to change your address with Riziv. Read more
When can I expect the amount in my account? FAQ If you submit your summary statement in duplicate, together with the certificates, to CM, you will receive the amount within thirty days. We will provide you with an overview of the reduced or refused certificates. You will receive the rejected certificates back, with the reason for refusal. Read more
What formalities do I have to complete? FAQ You submit your certificates together with a completed summary statement to CM. You prepare the collective statement in duplicate. This model summary statement contains all required elements. Read more
Can physiotherapists apply the third-party payment scheme for all patients? FAQ Yes. Since October 1, 2015, you can do this for every patient. Read more
Who must apply for Kiné E for a serious condition? FAQ The first application must be drawn up by a specialist doctor, possibly together with the required examinations (depending on the pathology). If there is a specialist report, the GP may also prepare the application. An extension may be requested by the GP, together with a recent functional assessment. Read more